If your not seen, your not doing your job.

A huge part of being a resort manager is to be seen. You always need to be active around the resort; visiting villas, conversing with guests, and helping out associates. As the resort manager you should be positive and helpful at all times. One example would be if you saw an associate doing something in an inefficient way, you are there to bring in a fresh perspective. Most of the time the person will be very thankful and not realize how much time and effort could be saved by just tweaking their plans.

As the manager you also want to be available to guests at all time. Even just being that smiling face is important. You want this to be the best trip your guest has ever had, so you have to be there to make it like that. For them to leave and mention that it was the most amazing week of their lives would be a very uplifting experience for any associate, but as manager you can take a little more pride in it.

Getting around the complex and interacting with employees is the best way to get others around you thinking about the most positive and efficient way to do their jobs. People love input but be sure to not take over what they are doing, be patient. Guide them into a better way of completing the task don't jump in and do it for them or they will never learn. Make sure to be active around your resort and always keep a positive attitude.