In my last post I spoke about the important aspects behind being a Resort Manager and working with your banquet facility. There are many different parts that go into play when handling the little details when it comes to your banquet facility.The most important aspect is communication between your clientele and you and your staff.
Many times the clientele that you will work with in the banquet aspect of resort managment are your higher end of your business. These clients want nothing but that best and are looking for you to go above and beyond to take care of there needs. Being in the banquet aspect requires, high level of communication skills to ensure success. Professionalism whenever speaking to a client weather it be through E-Mail or over the phone, remember to ensure that your are using complete professionalism in your tone and vocabulary. Many of your clients will be having parties at your facility, in turn they will be very excited for there event the closer there special night is. Share that excitement with them to help bring the communication down to a more personal level, so that the client is very confident in the service that they are going to receive on there special day.
When preparing any type of documentation, such as invoices to your clientele be sure to be precise and have concrete wording to not allow for misinterpretation of what you are looking to relay to your client. One pointer I always give is to use basic vocabulary, but maintain professionalism. Remember, not everyone has the same education and knowledge as you, so keeping the vocabulary basic will help to lower communication errors.
I look forward to perusing my blog posts to further help Resort Managers such as myself and others, be better prepared for this booming industry.
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