Bringing Multiple Aspects of a Resort under 1 Management

The "Ins and Outs" of The Resort

My last post was speaking of my progress in the resort business. The way that I worked up through the ranks to be a manager. This post I want to speak about the behind the scenes and less glamorous parts of the job. Being a manager, I hold a high stature amongst many different employees and members. Members and guests expect to be informed about everything that goes on in the club or the resort. Being a middle man between the board and the customers can be tough at some times. I am constantly writing letters to guests and members and to the board. The way that things work is that guests will complain about an instance and I have to go through all the letters to see what needs to be changed and fixed. After reviewing these letters, I have to publish my own letter to the board to explain a certain problem. This letter has to be at the highest degree of professional.

As we all know, there are problems that occur in the different departments of the Resort field. My job is to make sure all departments and problems are resolved to a perfection. Our resort holds high expectation amongst guests and members. Any little circumstance can ruin a reputation for a club. The professionalism for employees is a must, not only for management is essential. Employees are in constant contact with the guests and members, management cant always be around, so when writing letters to members or to patrons, it must be done with a high stature and professionalism.

I love what I do and requires high amounts of education and professionalism. I keep using the word professionalism, because I can reiterate it enough. Guests want to be taken care of and feel like there are no worries. Writing is a huge part of my job, the instance of memos and informative letters are done on a weekly basis and need to be done on a well written level.

I hope everyone is having a great week at the resort, and if there is anything I can do please let me know.