There is one word that should be utilized very frequently in the resort management industry and that is "Thank You". Thank you, can go a long way in creating a long lasting relationship between your guest and your establishment. The little things your guest remember will leaving lasting impressions, and this will in turn help with having a good percentage of return clientele.
One tool that we utilize to help our return clientele percentage, we would call back the guest 2-3 days after there visit just to say thank you for them staying at your resort and that you hope to be back soon. This simple phone call that can take an employee under an hour can be very beneficial financially in the future for the success of your resort.
Having the callback leaves a good commodore between your resort and your guests, which will in turn help your word of mouth advertising. Just the little important pieces of communication, weather it be written or verbal is very important to the sucess of your resort. These pieces of communication, need to be executed properly as they are a complete reflection on the quality of your establishment.
I think the words "thank you" should be used all over today's business world. It is ashame that "thank yous" often get ingnored. Everyone likes to be thanked and know they are appreciated.
ReplyDeleteI totally agree with the information in this blog. It is definitely the little things like "thank you" that count. People like feeling appreciated and a little "thank you" here and there really goes a long way.
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