Communication Between Staff And Management

S.O.P and Communication Within Resort Managment a Complete Guide

Communication Between Staff And Management

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Most Important thing to do as a manager...Don't Stress

Importance of Communication Skills

Not So Good Customer Service

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Nobleman, Marc Tyler

This is a perfect example of how you do not want to come across to your customers. You are the manager and you should show interest in their needs and wants. Never lie to a customer and say you have something you don't because then that customers opinion, in this case bad opinion, of your resort will end up hurting you. People will tell other people about their bad experience at YOUR resort. This is publicity you dont want. Negative publicity will kill your company, and one bad experience can change someones entire view on your establishment.

Hotel Creations

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Hotel Creations

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The Cost of Poor Communication

Companies are dedicated to earning money. Every company has their particular way of making money whether it is a restaurant selling food or a car dealership selling cars. Every company also has its costs in order to sell their particular item or service. Some costs include rent, and salary and wages. Most people do not realize if it is not used in the proper way communication can become a cost or an expense to a business.

Poor communication affects communication in many ways and the most significant consequence of miscommunication is the cost it can lead to. In a resort setting communication plays a significant role. For example, if a resort is planning an event and the client wishes to have pink flowers for decorations and the planner fails to communicate or miscommunicates this information with the florist, the resort will inquire a large cost for the flowers.

With the economy the way it is today there is no room for unnecessary costs. With an improvement of communication costs of operation will be reduced leading to a greater profit. If everybody did their part to improving communication especially in the workplace costs decline, increasing the ability for the economy to increase.

Managing Relationships With Local Enterprises

Having a good relationship with local businesses can help to maintain the sucess of your resort. For example, if you are a resort in the Orlando, Florida area you would have an intrest in having a good solid relationship with businesses such as Disney and Universal Studios. The relationship that you have with these businesses will in turn create business for you as well as business for them. To create a good relationship, communication through verbal and written forms are very important.

Being able to have good proffesional communication with these local entites, is where you can look to build a strong relationship. Having this relationship starts with you as the resort manager looking into how you can benefit there organiztion and how they can benefit you. In the business world, it is a two way street, if you help them they inturn will help you. With these relationships, the concierge department of your resort will prospur, as they will be able to better accomodate guests at these local business.

Proffesionalism is a must when working with these businesses. As much, as you are looking to create a good "friendly" business relationship, you must look to the best intrest of the business financially. There are many positive aspects to having good relationships, with local businesses. From being able to expand your concierge department to better accomodate your guests, to the local businesses recommending your resort to there patrons. This relationship can be very vital to your resort being successful. Remeber proffesionalism and respect when working with these organizations, weather it be verbal or writen communication.